shipping policy

United States
Our primary shipping method is FedEx Express Saver and the average transit time is 1-3 business days..

We also offer USPS Priority Mail for shipments going to a PO Box, APO/FPO, Hawaii, Alaska, and other US Territories. The average transit time is 5-7 business days.

Shipping rates are $10 or free for orders $45+.

Outside of the United States
Our primary shipping method is DHL Express. Depending on the destination, average transit time can vary between 3-7 business days.

Shipping rates for order values under $75 USD typically range between $15 - $20 USD and are dependent on destination and weight of the shipment. Shipping is FREE for orders over $75 USD.


Additional Shipping Information
Business days include Monday - Friday and exclude holidays and weekends.

E-Gift Cards are not eligible for free shipping rates since they are delivered electronically.

International shipping rates are variable and depend on destination and weight of the shipment.

International flat rate shipping does not include any countries’ customs, duties or taxes which are determined and imposed by the destination country and not within Melanin Haircare’s control. Depending on the country/region, duties and taxes may be included in product pricing and/or final total at checkout

*Please note that we are unable to ship to select territories due to DHL shipping restrictions. These territories include, but are not limited to: Spain, Mexico, Italy, and Greece.

Canada
Duties are included in the product pricing and taxes are applied at checkout (when applicable).
United Kingdom, European Union, and Australia
Duties and taxes are included in the product price.
Countries outside of Canada, UK, EU, and Australia
Duties and taxes are guaranteed at checkout with the option to prepay, or pay to the customs authority when the package arrives at the destination country.

If an order is submitted on a business day before 1PM EST, we aim to have it processed that same day. Any order submitted after 1PM EST will begin processing the next business day.

United States and Express Shipping International Orders
Please allow up to 2 business days for your order to be processed.

Standard Shipping International Orders
Please allow up to 4 business days for your order to be processed.

Yes, we offer Route Package Protection which covers lost, damaged, or stolen items.

Yes! When you add Route Package Protection to your order at checkout, your shipment’s carbon emissions will be neutralized. Click here to learn more!

Please contact Customer Care for additional assistance with filing a claim with the carrier.

All packages in the United States are shipped via FedEx Express Saver or USPS.

All packages shipped internationally are shipped via DHL Express.

Domestic Orders - Fedex Express Saver
1-3 business days.
Domestic Orders - USPS
5-7 business days.
International Orders
3-7 business days.

Yes, we do ship internationally.

Please note that we are unable to ship to select territories due to DHL shipping restrictions.

Yes, we do ship to PO Boxes within the US via USPS Priority Mail.

Yes, we do ship to military locations via USPS Priority Mail.

When shipping to Canada, the customer pays only the taxes applied to the order (when applicable) and the remaining duty costs are included in the final purchase price.

When shipping to the UK, EU and Australia, the product price is inclusive of all duties and taxes when completing the purchase.

When shipping to the rest of the world, duty and tax is guaranteed at checkout and the customer will have the option to pay at checkout or pay the customs authority when the package arrives at the destination country.

Please note that when ordering outside of the United States of America, recipients may be subject to customs duties and fees that must be fulfilled upon receipt of the package. Melanin Haircare has no control over these charges and customs policies can vary widely from country to country and are imposed once a shipment reaches the recipient’s country. Customs, duties, and taxes imposed by a recipient's country of residence are non-refundable.