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returns policy

We want you to be happy with your purchase! We hope you love what you ordered, but if not and you wish to return a product, please contact Customer Care by calling 1-855-563-5264 to obtain a return authorization and receive further instructions. We gladly accept returns of most new, unused items in their original condition.


To complete your return, your item must be unused and in the same condition as it was received. It must also be in the original packaging and include a copy of the packing slip.


Sorry,  gift cards can not be returned.


Refunds:

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Late or Missing Refunds:

If you haven’t received a refund yet, it may take some time before your refund is officially posted as there is often some processing time before a refund is posted.

If a reasonable period of time has passed and your refund still has not posted, please contact us at customercare@melaninhaircare.com or by phone 1-855-563-5264.


Exchanges:

If an item you receive is defective or damaged. We will be happy to exchange it for the same item, please contact us at customercare@melaninhaircare.com or by phone 1-855-563-5264

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