Domestic and International
We gladly accept returns of most new, unused items in their original condition (unopened) within 30 days of delivery. To complete your return, your item must be returned within 30 days of delivery, unused and in the same condition as it was received. It must also be in the original packaging and include a copy of the packing slip.

Kindly note that e-gift cards are for final purchase and cannot be returned.

Typically, it can take up to 10-14 business days for a return to be processed once it’s received at our facility. 

Once a return is received at our facility, it is inspected by our Quality Assurance team to determine whether it’s in good condition. An item is in good condition if it is new, unused and in their original (unopened) condition. An item is not in good condition if the product was removed from the original polybag (if applicable), tags are missing from the product (if applicable), visible stains, fragrance, and/or is damaged including rips or tears. 

If an item is returned and is not in good condition, a refund can not be issued and the item will not be able to be shipped back. Please be sure to have your return authorized prior to sending it back to our facility for inspection.

If an item is in good condition, a refund will be issued to the original form of payment. Once a refund is issued, you will receive a notification via email and it can take up to 7 business days for a refund to appear on your statement, depending on your financial institution and method of payment.

Once your return is received and inspected to be in good condition, we will contact you to notify you that your return has been processed and a refund will be issued to your original form of payment.”

Typically, it can take up to 10-14 business days for returns to be processed once it’s received at our facility. Additionally, it can take up to 7 business days for a refund to appear on your statement, depending on your financial institution and method of payment.

Damaged Upon Arrival
Please email customercare@melaninhaircare.com within 15 days of delivery for further assistance and be sure to include photos of any noticeable damage.

Defective Items
Melanin Haircare offers reimbursement for any items that were defective upon arrival and reported within 90 days of delivery. Please emailcustomercare@melanincare.comfor further assistance and include any photos of any noticeable damage.

Size/Color
Depending on product availability, we’d be happy to exchange the unopened, unused item for a different size or color. We do not offer exchanges on different items. Please note your return must be new, unused and in its original condition (unopened), as well as abide by our 30 day return window.

If a reasonable period of time has passed and your refund still hasn't been posted to your bank account, please contact customercare@melaninhaircare.com for further instruction.

If a reasonable period of time has passed, and an update hasn’t been received regarding the status of your exchange, please contact customercare@melaninhaircare.com for further instruction.

We want you to be happy with your purchase! We hope you love what you ordered, but if not and you wish to return a product, the product must be in new, unused and original (unopened) conditioner, and it must be within 30 days of delivery. Please contactcustomercare@melaninhaircare.comto obtain a return authorization and further instructions.

Melanin Haircare can provide prepaid return labels for domestic customers for authorized returns. If you reside outside of the US, please contactcustomercare@melaninhaircare.comfor further instruction.

Once a return is received at our facility, it is inspected by our Quality Assurance team to determine whether it’s in good condition. An item is in good condition if it is new, unused and in their original (unopened) condition. An item is not in good condition if the product was removed from the original polybag (if applicable), tags are missing from the product (if applicable), visible stains, fragrance, and/or is damaged including rips or tears. 

If an item is returned and is not in good condition, a refund can not be issued and the item will not be able to be shipped back. Please be sure to have your return authorized prior to sending it back to our facility for inspection.

If an item is in good condition, a refund will be issued to the original form of payment. Once a refund is issued, you will receive a notification via email and it can take up to 7 business days for a refund to appear on your statement, depending on your financial institution and method of payment.

Typically, returns can take up to 10-14 business days to be processed once received at our facility. Additionally, it can take up to 7 business days for a refund to be posted in your bank account depending on your financial institution and method of payment.

Melanin Haircare is unable to authorize any returns for purchases made through a retailer. Please contact the retail location where you purchased the product(s) from for a return or exchange.

If an item is returned and is not in good condition, a refund can not be issued and the item will not be able to be shipped back. Please be sure to have your return authorized prior to sending it back to our facility for inspection.

INTERNATIONAL DUTIES AND TAXES

ORDER PROCESSING TIME

DO YOU OFFER INSURANCE?

DO YOU OFFER CARBON NEUTRAL SHIPPING?

MY PACKAGE IS DAMAGED, LOST AND STOLEN AND I DO NOT HAVE ROUTE PACKAGE PROTECTION, WHAT SHOULD I DO?

WHAT METHOD IS USED FOR SHIPPING?

HOW LONG DOES SHIPPING TAKE?

DO YOU SHIP INTERNATIONALLY?

DO YOU SHIP TO PO BOXES?

DO YOU SHIP TO MILITARY LOCATIONS (APO/FPO/DPO)

DO YOU CHARGE ADDITIONAL FEES FOR INTERNATIONAL SHIPPING?