Returns and Exchanges: FAQs
Domestic and International
We gladly accept returns of most new, unused items in their original condition (unopened) within 30 days of delivery. To complete your return, your item must be returned within 30 days of delivery, unused and in the same condition as it was received. It must also be in the original packaging and include a copy of the packing slip.
Kindly note that e-gift cards are for final purchase and cannot be returned.
Once your return is received and inspected, we will contact you to notify you that your return has been processed and a refund will be issued to your original form of payment. Typically, it can take up to 5-7 business days for returns to be processed once it’s received at our facility. Additionally, it can take up to 7 business days for a refund to appear on your statement, depending on your financial institution and method of payment.
Damaged Upon Arrival
Please email firstname.lastname@example.org within 15 days of delivery for further assistance and be sure to include photos of any noticeable damage.
Melanin Haircare offers reimbursement for any items that were defective upon arrival and reported within 90 days of delivery. Please email email@example.com for further assistance and include any photos of any noticeable damage.
Depending on product availability, we’d be happy to exchange the unopened, unused item for a different size or color. We do not offer exchanges on different items. Please note your return must be new, unused and in its original condition (unopened), as well as abide by our 30 day return window.
LATE OR MISSING REFUNDS
If a reasonable period of time has passed and your refund still hasn't been posted to your bank account, please contact firstname.lastname@example.org for further instruction.
LATE OR MISSING EXCHANGES
If a reasonable period of time has passed, and an update hasn’t been received regarding the status of your exchange, please contact email@example.com for further instruction.
HOW DO I RETURN MY ORDER?
We want you to be happy with your purchase! We hope you love what you ordered, but if not and you wish to return a product, the product must be in new, unused and original (unopened) conditioner, and it must be within 30 days of delivery. Please contact firstname.lastname@example.org to obtain a return authorization and further instructions.
DOES MELANIN HAIRCARE PROVIDE PREPAID RETURN LABELS FOR AUTHORIZED RETURNS?
Melanin Haircare can provide prepaid return labels for domestic customers for authorized returns. If you reside outside of the US, please contact email@example.com for further instruction.
WHAT IS THE RETURNS PROCESS?
No refund is processed prior to the return being processed at our facility. Once the return is received and inspected, the return is processed and a refund will be issued to the original form of payment.
HOW LONG DO RETURNS TAKE TO BE PROCESSED?
Typically, returns can take up to 5-7 business days to be processed once received at our facility. Additionally, it can take up to 7 business days for a refund to be posted in your bank account depending on your financial institution and method of payment.
CAN I RETURN AN ITEM PURCHASED THROUGH ANOTHER RETAILER?
Melanin Haircare is unable to authorize any returns for purchases made through a retailer. Please contact the retail location where you purchased the product(s) from for a return or exchange.